Building a digital experience for
authorized users

“MultiCard” refers to adding authorized users to existing accounts. Chase's current MultiCard experience for consumer card is very limited, while our competitors have more robust features and tools for authorized users.

By improving the MultiCard experience we helps our customers share their credit line, increase overall card spend, and collect information & leads on new potential customers.

My role
Co-Design lead
Lead researcher
Content editor

The team
5 product managers
2 engineers
2 design leads

Scope
Add an authorized user
Digital access enablement
Authorized user management (spend controls & overview hub)
Digital access for authorized users

Timeline
October 2024 - December 2025

In 2024, the previous MultiCard team conducted quant research to uncover the needs of authorized users and primary cardholders

With the quant research in our back pocket, we then conducted two workshops with the quad.

The first workshop was aimed to define tiers we would offer for authorized users.

The second workshop was to take the foundational quant work and prioritize features and capabilities we would include in the scope of the project.