Building a digital experience for
authorized users

We added the functionality of managing authorized users, and creating a digital experience for authorized users to be able to self-service their own cards.

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To stay competitive in a rapidly evolving market, Multi-Card is a strategic imperative for Chase. As competitors introduce advanced features for authorized users, customer expectations are rising.

My role
Co-Design lead, Lead researcher & content editor

The team
5 product managers, 2 engineers and a Co-design lead

Scope

  • Add an authorized user + digital access opening

  • Authorized user list and net new experience

  • Digital access profile experience

Timeline
October 2024 - December 2025

Tools
Figma, Figjam & Usertesting.com